Place an Order
the email advantage
Email orders always get a confirmation. When you email an order, you will always receive a reply email letting you know that we have indeed received your order. This provides a handy paper trail for you and an accurate hard copy for us here in our crazy, hectic, sprawling work areas. Not to mention that it saves paper and is quite reliable. Any & all email addresses will get you to us, but these are the best for orders. We urge you to use this method of ordering if the internet is available in your shop.
Ahhh, the facsimile machine! We certainly know that there was a time when this was a super HOT technological advantage, but we are not so sure about that anymore. You are welcome to fax your orders in, but please realize the risk that it may not be received, and worse, neither of us are aware of the failed transmission, so you (and your customer) are waiting on a fob order and we are working on an email order! (wink!) This is a possibility, and while we receive many, many faxes successfully, it is not ideal to have any fob need to be rushed or Express mailed due to the delay.
something to consider.
If you love to fax and it works for you, then please fax your orders to:
using our order forms, or a format you have followed providing the necessary information as outlined on our order forms.
if you’d like to make a call
We do not recommend phone orders. This allows for many errors between the customer’s original order and the actual product shipped. If phone-in orders are your store’s only option, please speak very clearly. Follow the provided order form, and use the C as in CAT format for spelling out names. Be sure to be clear on letter case and thread requests. If these are not specified, we will make the decision for you.
If your store’s only option is to call-in orders, please call:
using our order forms, or a format you have followed providing the necessary information as outlined on our order forms, remembering the C as in CAT for embroidery.
Certainly, if you are trying to contact us regarding opening an account or placing an opening order, do not hesitate to leave a long, detailed, talky-talky message! Tell us lots of details and how you found us and how we can be of service! We will get right back to you!
have a question???
If you have a question, we have a tip. If you are leaving a phone message with a question regarding an order, in your message, please (after telling us your store and your name) leave your question then, as opposed to simply telling us that you indeed have a question. This allows us to research your question or concern and then return your call with the details in-hand, rather than making a call to find out what you need and then having to make you wait while we then find out the answer, and then call back again! Whew, just describing it is hectic!!
Basically, tell us what you need when you call so when we contact you in return, we already have the answer. Simple and efficient for everyone.