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Store Policies

wholesale

Wholesale pricing, minimums, billing & new account information is available by request. Please email or fax your written request for wholesale information to details@millerribbons.com, fax: 513.536.6007. Please include your store name, contact information, store address, description and any other helpful details! Please also include a copy of your resale license. We will get right back with you to see if we are a potential fit!

ordering

After your account has been established with us, there are several options for ordering. We love email orders, but welcome faxes too. We prefer to have a hard copy of your order (fax or email) for accuracy.

Whichever form of ordering is best for you, please be sure to include any and all important details. tip: Use our ~miller ribbons~ order forms, or follow along with the same format within your email.

Confirmation of a received order is only provided when an order is emailed. (This may be helpful in maintaining accurate store records.) Fax orders do not receive confirmations of orders received. You will be contacted if we have any questions regarding your order.

shipping

USPS is our method of shipment. Various options such as 1st Class, Priority and Express Overnight Mail are available and used depending on order size and store preference. Typically these shipping terms are established on a store-by-store basis. (What works for some does not always work for all, etc.) We do not believe in inflated shipping costs and will ship the most reliable, efficient way possible.

Shipping is billed per address, not per Invoice. Where there are multiple shipping address for split orders, both shipping fees will be billed accordingly.

International shipping fees will be assessed by address, weight and method. Please call for quotes regarding international shipping fees.

backorders

Backorders are shipped by request only. If we are out-of-stock of a style you ordered, please contact us to let us know that you want the backorders shipped as they become available. Once again, we ship the most reliable, efficient way possible to save you shipping overhead.

sales tax

Sales tax is not collected because we are currently a wholesale business only.

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